|Branch Banking Instruments||Final TAT||Conditions|
|1||Over the Counter Transactions:
• Cash Deposit
• Cash Withdrawal
• Cheque Encashment
• Encashment of Foreign currency
|5 to 10 minutes||These services will be executed within Ten minutes upon receipt of request at branch counter if otherwise in order and depending upon the denomination and amount.|
|2||Home Remittance Services
• Amanat Cash
|5 – 10 minutes||If other wise in order.|
|3||Pay Order / Demand Draft Issuance||10 minutes||If other wise in order.|
|4||Internal Funds Transfer||10 minutes||If other wise in order.|
|5||Clearing ( Inward / Outward)||Within the same day – 24 hours||As per NIFT process timings clearing is to be processed the same day.|
|6||Inter City Clearing:
• Inward / Outward
•Cheques sent on Collection – OBC (remote areas – TCS is not available)
|72 hours – 3 working days
4 to 5 working days
|This is subject to Payees account which will be credited upon realization of the funds. Branches are requested NOT to keep OBC pending till the funds available in the accounts.|
|7||Fixed Deposit Issuance||Same day – 15 Minutes||This is subject to customer’s FDR account (Additional account) that is already open and provided if the rates are already negotiated and approved.|
|8||Fixed Deposit Renewal / Roll Over||Same Day – 15 minutes||Same day (automated) on rack rates.|
|9||Fixed Deposit Pre mature Encashment||Same day – 15 minutes||Provided requried approvals are in place.|
|10||Disbursement of Customer Salaries||Within 24 hours||If otherwise in order including receipt of clear funds|
|11||Visa Debit Card||Within 7 Working days|
|12||Cheque Book Issuance||48 Hours – Within 2 working days
(for branches other then Karachi – 3 days)
|After account is opened, cheque book is issued to customer within 2 working days, however same TAT also applies if cheque book request is received from the customer.
Same is only applicable if cheque book request is received by us within the cut off time – 4:00pm, however request received after 4:00 pm will be processed next day thereby TAT increasing to 3 days.
|13||Issuance of Bank statement (On request)||Same day- Immediately (Maximum 10 minutes)||Subject to Volume of transactions / required time period. This TAT only applies to Bank statements requested by customers for a certain period, otherwise as per SBP guidelines statements will be sent bi-annually by Operations.|
|14||Account Opening||24 hours – 1 working day.
Cut off time for branches: 5:00pm
|Provided documentation is complete. Subject to receipt of AOF (duly filled and completed) by the branch before 5:00pm for onward stamping, checking & scanning to CPU e-Account Module.
Accounts forwarded to us before cut off time (i.e. 5:00 pm) will be processed the same day, however the accounts received after cut off time will be processed the next day.
|15||Account Opening discrepancy resolution||15 working days||As per SOP for Account Opening and Management|