What is Summit Bank Internet Banking?
Internet Banking is a simple, convenient and secure method of accessing bank accounts on the Internet. It has never been so easy to access and manage your finances in a secure, real-time, online environment – anywhere, anytime.

Who is Internet Banking for?
Internet Banking is for any Summit Bank account holder with Internet access.

What can I do with Internet Banking?
Using Internet Banking, you can access your Summit Bank account 24 hours a day, 7 days a week. At the touch of a button, you can keep a close eye on your account balance, print account statements, pay bills, transfer funds and much more.

How can I register for Internet Banking?
You can register in the following ways:

• Online registration through the website•
• Registration through Contact Center by calling 0800-24365•
• Registration at any Summit Bank branch

How can I register online?
Go to www.summitbank.com.pk and click Retail Internet Banking. On the Internet Banking page, click Register Now. You will be directed to a registration form, where you can simply follow the instructions and register yourself for Internet Banking.

How can I register through the Contact Center?
Dial our Contact Center at 0800-24365, and one of our agents will register you for this service.

How can I register at a Summit Bank branch?
You can walk in at any Summit Bank branch and ask the branch staff to register you for Internet Banking.

Are there any additional fees for becoming an Internet Banking user?
Internet Banking is a free service for our customers. Charges may apply on some transactions as specified in the bank’s Schedule of Charges.

How can a customer send Offline Request for Registration?
A separate link will be provided at Summit Bank Internet Banking for a Summit Bank customer who is a non-card-holder to initiate an offline request for registration. On this request form, the customer will be asked for:

• CNIC
• Account Number
• Email Address

Such a request will be logged at system and a Call Center agent will make call to the customer.

What activities can an unregistered user perform?

• Initiate an Online Registration Process (only existing Summit Bank Customer)
• Apply for Loans (Non-Customer)
• Account Opening Request (Non-Customer)

What activities can a registered user perform?

• View account balances & statements.
• Funds transfers within Summit Bank, as well as to other banks
• Utility bill & mobile bill payments and Mobile Recharge
• Register complaints
• Order VISA debit card(s)
• Manage card limits & status
• And more…

How do I download my statement for use in Excel or Portable Document Format (PDF)?
To download a statement for use in Excel or PDF, simply select “Mini Statement” or “Full Statement”from the Accounts tab on the left hand side. From here you can select the appropriate account, format
and date range. View the statement and then click on Excel or PDF for download in the format youwant. Click Printer Friendly for printing immediately.

What is a secret question?
You will be asked to choose and answer three secret questions at registration. In case of a forgottenpassword, you will be asked one of these three secret questions at random. The corresponding secret answer must be correctly entered to log in to the application.

Where should I call in case of a query related to Summit Bank e-Banking services?
Call our Contact Center at 0800-24365. International users: Dial +92-213-2463516.

How do I log out from the site?
The log out link will be present at the top of all pages of the Internet Banking site. You may click on this link anytime to log out.

What happens if my session is inactive for a period of time?
You will be automatically logged out from Internet Banking, and the session will be terminated. You will have to log in again to continue.

What do I do if I forget my password?
By clicking on the “Forgot Password” link on the password entry page, you will be asked to answer one of the three secret questions you selected during registration.

What do I do if I want to reset my password?
The Reset Password option facilitates recovering a password in case a user is unable to recall it and hence cannot login. A Reset Password link will be present on the Password Entry screen during Login.

What do I do if I forget my secret question?
On the Forgot Password page, a Forgot Secret Answer link is available. Clicking on this link will prompt you to confirm your user ID, and an email containing your password and secret answers will be sent to your registered email address.

Do I need multiple Internet Banking user IDs for multiple accounts?
No. You can use your single ID and password to manage multiple Summit Bank accounts registered to your CNIC.

Can I view my VISA debit card transaction details through my Internet Banking account?
Yes, you can see all transaction details of your VISA debit card online.

Can I change the status of my VISA debit card through my Internet Banking account?
Yes, you can change the status of your VISA debit card online.
Cards can be one of the following statuses at any given moment:

• Cold (Active)
• Warm (Inactive)
• Hot (Permanently blocked)

Internet Banking allows you to change your card status from Warm to Cold, and vice versa. However,you cannot activate your card online.
Your card status cannot be changed if the card is marked Hot.

Can I transfer funds to other bank accounts through Internet Banking?
Yes, you can transfer funds to your own account within Summit Bank, or in another bank. Additionally,you can transfer funds to another beneficiary account within or outside Summit Bank. All these options are conveniently available on your Internet Banking profile.

Can I pay my bills online?
Yes. Through the Bill Payment feature, you can initiate an online transaction to pay the following typesof bills:

• Utility bills (e.g. electricity, gas, etc.)
• Mobile bills (Postpaid)
• Credit card bills

You can also request prepaid mobile PINs online as part of our Mobile Recharge service. Any PIN your request will be sent to you over SMS to your registered mobile number.

How long will it take to credit my bill at the billing company after I’ve paid online?
Normally, it takes less than 30 minutes for the billing company to give you credit. If it has been more than a day and you have not been credited, please call our Contact Center for assistance.

What is an FPIN?
FPIN is a Financial PIN which must be entered when executing certain transactions, including all financial transactions. You can submit an FPIN generation request once you are an Internet Banking user, and it will be communicated to you through both an email, and an SMS.